Scape FAQs
How is this so inexpensive?
Great question, because this industry is so expensive!
Our founders, David and Myleen Leoncavallo, were driven by a deep desire to create a place where everyday people could eScape the stresses of life and truly relax. They recognized that stress is a major factor behind chronic disease and wanted to make a difference.
After almost losing his wife to stress, David made the decision to start Scape but it took years of development for them to find ways to offer cutting-edge relaxation technology at a price that’s affordable for everyone—not just a luxury few.
At Scape, we’re committed to keeping it accessible, costing less than a cup of coffee a day, so that more people can prioritize their health and well-being.
Is this really unlimited?
That is in fact an overwhelming.... YES!!! You get to enjoy unlimited usage for all of our therapies. That means you can use as much as you want as long as its within our operating hours.
Therapies include;
Robotic Zero Gravity Full Body Massage
Vibroacoustic/Soundwave Therapy
Pulsed Electro-Magnetic Field Therapy
Negative Ion/Grounding Therapy
What should I wear to Scape?
At Scape, comfort is key! You’ll want to wear something relaxed and easy to move in, like casual or workout clothes. Since many of the therapies involve reclining or lying down, think about wearing something similar to what you’d wear to a yoga class or the gym—like a t-shirt, leggings, shorts, or sweats.
We are not a traditional spa, you don't need to undress, so you get to keep your birthday suit to yourself!
How do I schedule my first session?
You can download the mobile app and it after entering your information it will bring you to the Pricing page and click on "90 minute session", it will walk you through the next steps to set up a time to come in.
What can I expect on my first visit?
On your first visit to Scape, you’ll enjoy a warm welcome and a smooth introduction to our relaxation and wellness therapies. Here’s what to expect:
Warm Welcome: Our friendly staff will greet you and give a quick orientation if it’s your first time.
Introduction to Therapies: We’ll briefly explain our therapies, like Red Light Therapy and Zero Gravity Robotic Massage, helping you choose what suits you best.
Relaxation Stations: During your 90-minute session, you’ll explore different stations designed for comfort and tranquility.
Personalized Guidance: Our staff will assist with any equipment and offer tips for getting the most out of your session.
Serene Environment: Relax in a calm space with soothing music and soft lighting.
Post-Session: Afterward, feel refreshed and recharged, with our team available to answer any questions.
Come Early: Come about 10-15 minutes early so you will have the best experience possible, remember, you're here to relax not rush.
With Scape membership, you can enjoy unlimited access to our therapies and return as often as you like!
How do I sign up?
1. On Website
Visit our Pricing/Get Started page to download the app or select a package that fits your needs. The process is quick and easy, guiding you through the next steps seamlessly.
2. Scape Relaxation App - Apple iOS & Android Google Play
Download the app, and it will guide you through the simple process in just a few minutes.
We believe in a no-pressure approach! If you're ready, follow the steps above or ask one of our e-Scape-Ologists for help. We’re always here to assist.
3. At the Scape Studio
We can set you up when you come in, no problemo.
It’s that simple!
How do I reschedule my appointment?
Our mobile app is incredibly user friendly. Go to Bookings Tab/Calendar icon and click “Reschedule”.
How do I cancel an appointment?
Our mobile app is incredibly user friendly. Go to Bookings Tab/Calendar icon and click “Cancel Booking”
How about inviting friends?
You are more than welcome to invite friends to join you, in fact you can invite them with a link to come to your exact appointment. Currently there are 7 spots per session.
On your Scape app, go to Booking, and press Invite Friend, we recommend clicking Share Link and then send to your friend any way you'd like, email, text or any other social media and Direct messaging of choice. You can send this to a group as well.
Do I have to make an appointment to come in?
On your first visit, we’ll personally introduce you to Scape and guide you through how to use our therapy equipment, so you’ll feel confident using it whenever you like. It’s similar to your first gym visit, where you're shown the equipment, but instead of exercising, you get to relax for 90 minutes—which is way better!
Simply choose a membership plan that works for you, get registered, and pick a time that fits your schedule to start your relaxation journey.
How often should I come in?
We recommend to keep your body, mind and soul relaxed and optimum, 1-2 times a week is a fair amount to see results and maintain your well being. Everyone differs in preference.
You are of course welcome to come in when you want and use all of the therapies that you want during Scape hours.
What are your hours?
Non members - 10am-9pm (Monday through Saturday)
Members 6am - 11pm (Everyday)
What type of payment methods do you accept?
We utilize STRIPE, which takes most forms of payment, ACH Bank Draft is the cheapest fee, only .80 cents for the full membership; Visa/Mastercard/AMEX/Discover, etc. charges a 3-4% of transaction.
Will I be safe when I come to Scape late at night or early morning when no staff are around?
Yes, you will absolutely be safe when visiting Scape late at night! Scape is equipped with security systems, including cameras and secure entry points, to ensure a safe environment for all members. There are virtual security guards keeping an eye on the location, and we have face recognition to make sure that everyone is a member before they can enter the Relaxation Studio.
We recommend if you have concerns for your safety that you come in during working hours when there is staff present.
Why should I be a Scape member?
Becoming a Scape member is a step toward prioritizing your well-being in a world full of stress and chaos. As a member, you’ll have unlimited access to cutting-edge therapies designed to enhance relaxation, rejuvenation, and longevity at an affordable price. Whether you’re looking to unwind after a busy day, improve your physical vitality, or take proactive steps to reverse biological aging, Scape offers a unique, convenient experience tailored for your needs.
Read what people are saying about these therapies, we want to make the world a healthy place, starting with you!
What is the minimum age to be a Scape member?
The minimum age for Scape is 18. Unfortunately, we do not allow anyone under 18 to use our facilities, as our therapies are designed for adults who want to enhance their relaxation, wellness, and longevity. This ensures a calm, serene environment for all members to fully benefit from the experience.
What is your cancellation policy?
Oh no! We hate to see you go!
Just a 30 days notice is needed.
In your Scape mobile app under Subscription, there is a link to Cancel
or you can send email to cancel@scaperelaxation.com with your Name, phone number and email and we will take care of it for you.
You will be missed! 😢
Can I use my mobile phone inside?
Yes, with conditions;
There are ocean/rain/thunderstorm sounds and relaxation music at studio on the speaker system for your convenience.
We do recommend to put the phones away altogether so you can make the most of your relaxing experience at Scape.
Can I listen to my own music?
Of course! Feel free to use your mobile and wear your headset.
We provide ocean/rain/thunderstorm sounds and relaxation music at studio on the speaker system for your convenience.
Can I bring in food and drink into Scape?
Unfortunately, food and drinks (aside from water) is a no no, as we want to keep our Scape studio as clean as possible for everyone to feel comfortable and relaxed in.
Please drink a lot of water because our therapies have detoxification outcomes and you need to hydrate. We recommend that you bring bottled water or a refillable water bottle and you can use our filtered water at our Scape water fountain.
Do I have to use the Scape socks?
Absolutely! To promote the cleanest environment possible, we require you to wear your Scape socks before you enter the studio.
Do I have to clean the equipment after I use it?
Please do!
Just as you would like a clean place to relax in, please extend this same courtesy to your fellow Scape member. Throughout the studio area, there will be stations wherein we provide cleaning wipes to wipe down the equipment. For our red light therapy beds, please only use the specialized cleaning solution we have in each Redjuvenate Chamber so as not to damage the glass or interfere with the therapy’s effectiveness.